Unplanned Voice Outage
Investigating - We are currently experiencing an issue with some VOIP services. Our upstream provider is investigating the cause of this, and updates will be posted as they are available.

During this time, you may not be able to make or receive phone calls.
Apr 24, 2024 - 08:36 NZST
Uptime over the past 90 days. View historical uptime.
Core Network Operational
90 days ago
99.99 % uptime
Today
PureLink Wireless ? Operational
90 days ago
99.62 % uptime
Today
PureLink 4G Wireless Operational
90 days ago
99.99 % uptime
Today
PureLink Fibre Operational
90 days ago
99.99 % uptime
Today
Tuatahi Operational
90 days ago
99.99 % uptime
Today
Chorus Operational
90 days ago
99.99 % uptime
Today
Enable Operational
90 days ago
99.99 % uptime
Today
PureLink Systems Operational
90 days ago
100.0 % uptime
Today
PureLink Portal Operational
90 days ago
100.0 % uptime
Today
PureLink Website Operational
90 days ago
100.0 % uptime
Today
PureLink Voice Services Partial Outage
90 days ago
99.98 % uptime
Today
VOIP Partial Outage
90 days ago
99.96 % uptime
Today
3CX Partial Outage
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2024
Tuatahi Fibre Network Upgrades
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 14:22 NZST
Scheduled - We have been informed by Tuatahi First Fibre that they will be completing network upgrades on the evening of the 23rd of April between 11pm and 6am on the 24th of April, there is expected to be approximately 30 minutes of downtime during this outage window.
Apr 15, 15:05 NZST
Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Tower Outage - Nau Mai
Resolved - Service has been restored.
Apr 18, 13:03 NZST
Monitoring - A fix has been applied, we will monitor this as we go, but service has been restored.
Apr 18, 10:22 NZST
Identified - We have technicians on site and are working towards a fix
Apr 18, 09:51 NZST
Investigating - We are currently experiencing an outage on the tower in the Nau Mai area, We are working to get this resolved as quickly as possible. We apologize for the inconvenience.
Apr 18, 06:03 NZST
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 NZST
Scheduled - We will be completing some routine maintenance on our core network, we do not expect any outages for this maintenance window.
Apr 15, 14:56 NZST
Apr 17, 2024
Apr 16, 2024

No incidents reported.

Apr 15, 2024
Wireless Network - Te Uku & Surrounding Areas
Resolved - All upgrades have been completed, and customers online again as normal. If you are experiencing any connectivity issues, please contact us on 0800 100 714, or email us at help@purelink.nz
Apr 15, 18:14 NZST
Investigating - We are currently still completing wireless upgrades at our tower site. An update will be posted once this is completed.
Apr 15, 17:34 NZST
Wireless Equipment Upgrades - Te Uku & surrounding area
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:30 NZST
Scheduled - We are performing maintenance on our Wireless network covering Te Uku and surrounding areas. You may experience multiple service interruptions; however these should last no longer than 15 minutes. If you have an outage that lasts longer than 1 hour, please contact us on 0800 100 714.
Apr 12, 10:48 NZST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Scheduled Maintenance - Morrinsville and surrounding area
Completed - The scheduled maintenance has been completed.
Apr 11, 20:48 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 NZST
Scheduled - We will be undergoing some planned maintenance on our Primary Wireless uplink site which requires a full service outage. Customers in Morrinsville and surrounding areas will be affected for approximately 1 hour
Apr 8, 16:24 NZST
Apr 10, 2024

No incidents reported.

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